Cancellation Policy
Last updated: 11-9-2025
Order Cancellation
24-Hour Cancellation Window
You may cancel your order free of charge within 24 hours after placing it, provided the order has not yet been shipped.
How to Cancel:
Email: Contact us at support@pesevere.com with your order number and we will cancell it for you.
Phone: Call us at +31631212167 during business hours
What happens after cancellation:
- You will receive a cancellation confirmation email
- Full refund will be processed within 3-5 business days
- If payment was made by credit/debit card, the refund will appear on your statement within 5-10 business days
After 24 Hours
Once 24 hours have passed or your order has been shipped, cancellation is no longer possible. However, you may still return the item(s) according to our 30-day return policy below.
Returns Policy
30-Day Return Period
You have 30 days from the date of delivery to return items for a full refund, provided they meet our return conditions.
Return Conditions
Items must be:
- Unused and in original condition
- In original packaging with all tags, labels, and accessories
- Free from damage, stains, or alterations
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Personalized or custom-made items
- Perishable goods
- Intimate or sanitary goods
- Items damaged by misuse or normal wear
Return Process
Step 1: Request Return Authorization
Contact us at support@pesevere.com with:
- Order number
- Item(s) you wish to return
- Reason for return
- We will provide you with return instructions and a return authorization number
Step 2: Package Your Return
- Pack items securely in original packaging when possible
- Include the return authorization number
- Include a copy of your receipt or order confirmation
Step 3: Ship Your Return
- Send items to our returns address (provided in return authorization)
- We recommend using a trackable shipping method
- Return shipping costs are the customer's responsibility unless the item was defective or incorrect
Return Processing
- Returns are processed within 5-7 business days after we receive them
- Refund will be issued to the original payment method
- You will receive an email confirmation when your return is processed
- Refunds typically appear within 5-10 business days on your statement
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or item:
- Return the original item following our return process
- Place a new order for the desired item
Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact us immediately at support@pesevere.com
- We will cover return shipping costs
- We will expedite a replacement or refund
- Extended return period may apply for defective items
What to include when reporting defective items:
- Order number
- Photos of the defective item
- Description of the defect
- Your preferred resolution (replacement or refund)
International Returns
For international customers:
- Same 30-day return policy applies
- Customer is responsible for return shipping costs and any customs fees
- Items must be returned to our designated international returns address
- Processing may take additional time due to customs procedures
Refund Information
Refund Methods
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 5-7 business days
- Store Credit: Immediate (upon request)
Partial Refunds
Partial refunds may be issued for:
- Items not in original condition
- Items with missing parts not due to our error
- Items returned more than 30 days after delivery
Contact Information
Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm.
- Email: support@pesevere.com
- Phone: +31631212167
-
Address: Bodegraven 2411ZL Beukenhof 17 Netherlands Zuid-Holland
Returns Address:
Address: #77 building, Choushan 1st area, Beiyuan Street
City: Yiwu City
Zip code: 322000
Province: Zhejiang Province
Country: China
Phone number: 13697072308
Name: Katrina
地址：浙江省 义乌市 北苑街道 稠山一区 77栋 曹道新菜市场货梯上二楼
联系方式： 13697072308
联系人：万疆雯丽
Policy Updates
This policy may be updated from time to time. Changes will be posted on our website with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
Additional Terms
- This policy does not affect your statutory rights as a consumer
- For EU customers: This policy complies with EU consumer protection regulations
- Fraudulent returns may result in account suspension and legal action
- We reserve the right to refuse returns that do not meet our policy conditions
Questions? If you have any questions about our cancellation and return policy, please don't hesitate to contact our customer service team. We're here to help make your shopping experience as smooth as possible.
Website Name: Pesevere
Company Name: E-commerce SDM
Address: Bodegraven 2411ZL Beukenhof 17 Netherlands Zuid-Holland
E-Mail: support@pesevere.com
Contact Form: Contact Page
Phone: +31631212167
Company number: 86956272
TAX Number: NL004331019B61
Customer service: Monday to Friday between 9:00 am to 5:00 pm.